Refund PolicyChoose yours

Easy Replacement

What is telserra’s return policy across product categories?
  • Customers may notify us of any manufacturing defect or damages within 72 hours from the delivery. We will replace the defective/damaged product with a brand new product at no extra cost. In case issues are reported after 72 hours, Telserra reserves the right to reject the complaint at its discretion.
  • Telserra will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
  • Damages due to normal wear & tear and negligence on part of the customer or Digital content such as e-books is not returnable at all.
How to ensure that the Return Policy is implied on your order without any hassles?

If you wish to return your item(s), you should keep in mind a few things before sending the item(s) and follow the below procedure:

  • For electronic products i.e. Mobiles, Tablets, Laptops, Cameras, most brands follow the DOA (Dead On Arrival) certification for the replacements, which is issued within the 7 days from the invoice date. Any not working issue should be notified to the brand's service centre in order to get the DOA issued for the faster & hassle free replacement.
  • Item(s) must be unused and in their original condition, (for e.g. Shoes must be packed in the original shoe box and Apparels must be returned along with the tags, accessories and packaging accompanied with the product at the time of delivery). In case of anything missing, we may decide not take a return request.
  • Please do take care that you pack item(s) securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you to use a reliable courier service.
  • In order to offer you the hassle free replacement service, it is required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement or a refund. Our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
Returns Guidelines
  • Telserra's Return Policy is implied only where the product have defect or damage. Cases where the wrong selection was made by the customer will be considered discretionary returns and may attract Cancellation/Restocking Charges.
  • Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Telserra store credit.
  • For hygiene reasons, we do not accept returns for lingerie, inner-wear, socks etc.
  • Telserra's Replacement policy is applicable only on the products "sold by Telserra" and not from any other Merchant / Seller or Marketplace. In that case, Seller Specific Return Policy will be followed.
  • Telserra is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
What if you receive an empty box?

Please get in touch with us within 24-hours from the time of delivery. We will co-ordinate with our courier partners and try to locate your product soon.

Exchanges

In case, you've ordered something incorrectly and wish to exchange it with something else.
  • Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. Opened or used products will not be accepted.
  • Telserra will issue the store credit to be used to buy the desired product. Account refunds cannot be processed in this case.
  • Inner-wear, lingerie, socks and cannot be returned for obvious reasons
  • You may be asked to send the images of the product for the verification.
  • Customers might have to bear the logistic and/or re-stocking costs up to 10% of the product value.
How are Refunds Issued
What are the modes of refunds?

Refunds are issued in the following two ways

  • Product replacement - In case of damaged or incorrect items Telserra would replace it with a new one, upon receipt of the returned item
  • In case you do not wish to receive the replacement, you may specify that in your communication with our customer service. You would receive Telserra store credit of the equivalent amount.
How will I get a refund for the order I cancelled or returned?

Here are the steps for getting a refund on the cancelled order:

  • Once the resolution is set for refund, we will soon move ahead with the refund.
  • Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
  • You can opt for store credit as well and use the amount for future purchases with us.
  • Please visit the Terms & conditions page for more details on the topic.
What are the modes of refund available after cancellation?

Once the cancellation is confirmed, you shall receive the refund in form of store credit or reversal of the payment through the payment source that we received.

When will I get my refund?

Kindly take a look at the following to know about receiving your refunds:

  • You will receive a refund anytime between 7-21 working days.
  • The refunds generally are done earlier than the mentioned time.
  • The refunds are always dependent on banks, payment gateways, etc
  • Please visit the Terms & conditions page for more details on the topic.